Strive’s Transit Ambassador Program

Strive’s Ambassadors are on a mission to improve community wellness — one human connection at a time. More than a friendly face or a helping hand, our Ambassadors are compelled to make an impact in their communities by utilizing extensive training and drawing from their own life experiences to navigate cases of homelessness, addiction, or mental illness.

Strive’s Transit & City Ambassador Programs advocate for individuals in need while supporting the ultimate goal of a cleaner, safer city. Our Ambassadors approach each encounter as an opportunity to revitalize the quality of life in the cities they love.

Strive Transit & City Ambassador Services

Our transit and city Ambassador services include personnel and operations management, administrative support, and the utilization of technology for geo-tracking, electronic timesheets, and comprehensive data collection.

Personnel & Operations Management

Hiring
Training program
Shift scheduling
Uniforms
Accounting & payroll
Employee management

Administrative Support

Data reporting
Licensing
Registration
Insurance

Made-for-Transit Technology Platform

Live GPS tracking & coverage mapping
Incident, safety, & maintenance reporting
Rider interaction & resource distribution tracking
Dashboards, mapping, and performance reporting

Transit Ambassador Program Staffing & Management

Strive’s recruiting process involves offering positions to qualified, available staff, job applicants from advertisements, and applicants through partnerships established with local workforce development agencies and Community-Based Organizations.

Strive wants people on our team who take an empathetic approach to community wellness and value safety, choice, collaboration, trustworthiness, and empowerment when providing aid to vulnerable populations and underprivileged communities.

To improve community well-being with data-driven action, Strive developed StriveTrax™ to collect and report on interaction data.

It allows for:

Data-backed planning and decision-making
Clear accountability and compliance
Smarter Ambassador deployment
Measurable community impact
Safer transit environments

Strive Transit & City Ambassadors receive the following certifications/training:

Adult + Child CPR/AED/First Aid Red Cross Certification
Mental Health First Aid
Disability Sensitivity Training
Servant Leadership Customer Care
Cultural Sensitivity Training

LA Metro Partners with Strive

To improve safety and cleanliness on their platforms and trains, LA Metro chose Strive to administer their Transit Ambassador Pilot Program. In addition to our qualified staff, Strive partnered with Union Station Homeless Services, CALIF, and Homeboy Industries to employ an under-utilized workforce that has the potential to make the largest impact.

Strive’s goal for this partnership was to shift public opinion from “I can’t take the Metro” to “I’d rather take the Metro.”

What is an Ambassador Program?

Ambassador Programs employ members within a community to serve as a resource to individuals who may be experiencing conditions like homelessness, mental illness, addiction, or disabilities. Typically deployed in densely populated areas like major cities, these dynamic programs utilize a boots-on-the-ground approach to be a positive presence in the community and build intentional relationships.

It’s common for Ambassadors to support people with: